The Day in the Life of a Customer Service Superstar
There was something distinctively different and attractive in the way that Sara Smith treated others. As an employee, she was a shining example for other co-workers simply because of her friendly personality. People tended to gravitate toward her. This was especially true in her relationships with the many loyal customers that she had won over the years.
Sara had what it took to be what I would classify as a “customer service superstar.” She had the ability to keep customers and help others within the organization to become their best on the job. Each day Sara made a positive impact for the company and consistently delivered outstanding customer service.
One feature that Sara consistently showed to other people was her genuine friendliness. She had a way of making co-workers and customers feel welcomed simply by the way that she treated them. Her friendly smile and pleasant tone of voice made others feel comfortable from the start. People also were attracted to the way that she genuinely took an interest in them. She could instantly drop everything she was doing and give another person her undivided attention.
Another outstanding feature of Sara was her ability to listen to others without interrupting. Customers truly felt that she cared about them. It became evident within the first few minutes of being served by Sara that she sincerely cared that her customers were well taken care of.
Another admirable trait that defined Sara was her undying enthusiasm for life. She lived in such a way that made others want what she had. It was as if Sara looked at each day as a gift to be treasured. It would be evident after being around her for a short time that she appreciated life. The enthusiasm for living also affected others who were around her.
Her co-workers never once heard Sara complain. Not only did she show appreciation, but Sara also had a way of making others feel appreciated for doing business with the organization. Customers would feel that they were being served by the most thankful person in the world. This not only created a positive experience for the customer, but also gave them the desire to want to return in the future.
Sara also had a way of making her customers feel accepted by the genuine welcome that she projected. She consistently showed consideration and respect and spoke in a way that would build others up. Her encouraging words made a positive impact on her fellow co-workers. Never one to be critical, Sara had the gift of making others feel comfortable in her presence by her genuine kindness and thoughtfulness.
Her sincerity in helping as well as expressing appreciation to her customers had a way of bringing them back time and again. Everyday customers would arrive and ask if Sara was available to help them. There were even those who would go out of their way simply to be served by her. Even though customers had other places where they could get the same product, they would drive the extra miles simply because of the way Sara made them feel. She was valued by her organization, encouraging to her co-workers, and treasured by her customers. This is what made Sara a customer service superstar.
Tags: Customer Service